Customization items specially commissioned can be returned within 7 days of receiving your order. These are items that CAN'T be purchased through this website. Customization items are not fully refundable. The refund amount would depend from order to order. Typically the diamond is fully refunded and the setting is refunded approximately 50%. (if you wish to know exactly before you place your order, just ask us.)
This refund is only available if the item is unworn, in a saleable condition and is returned with its original packaging and certificate(s). You should also include proof of purchase. Please note that all jewellery returned will be checked by our experts to ensure it is as originally sent, by us to you, before a refund is processed.